Data Protection & Privacy

aec44 Privacy Policy

Your privacy matters to aec44. This Privacy Policy explains in plain terms what personal data we collect when you use our platform, how we use it, who we share it with, and the controls you have over your own information. We are committed to handling your data with care, transparency, and the highest standards of security.

Effective: January 2026

Applies to: Bangladesh

SSL Encrypted Platform

No Data Sold to Third Parties

SSL Encrypted

KYC Verified

Data Minimisation

Secure Storage

No Spam Policy

Right to Delete

Minimal Data Collection

aec44 collects only the personal data strictly necessary to provide you with a safe, verified, and personalised gaming experience. We do not collect data beyond what is required for account management, payments, and regulatory compliance.

BDT Payment Privacy

All financial transactions on aec44 are processed in BDT via bKash, Nagad, Rocket, Upay, and Bangladeshi banks. Your payment details are processed by your chosen provider under their own security protocols and are never stored in plain text on our servers.

No Data Selling

aec44 does not sell, rent, or trade your personal information to any third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes described in this Privacy Policy.

Encryption at Rest & in Transit

All data exchanged between your device and aec44's servers is protected by TLS/SSL encryption. Sensitive data stored on our infrastructure — including identity documents and financial records — is encrypted at rest using industry-standard AES-256 protocols.

You Are in Control

Registered aec44 players may request access to their personal data, request corrections, withdraw marketing consent, or request account deletion at any time by contacting our support team. We honour all valid data requests within 30 days.

Transparent Cookie Use

aec44 uses strictly necessary, functional, and analytical cookies to keep the platform running smoothly and to improve your experience. We do not use cross-site advertising cookies or third-party tracking pixels for ad targeting purposes.

1. Information We Collect

When you interact with the aec44 platform — whether by registering an account, making a deposit, playing a game, or contacting our support team — we collect certain categories of personal data. We apply a data-minimisation principle: we only collect what we genuinely need and nothing more. The categories of data we collect are described below.

1.1 Account Registration Data. When you create an aec44 account, we collect your full legal name, date of birth, mobile phone number, and a chosen username and password. This information is required to establish your identity, verify that you meet the 18+ age requirement, and to secure your account against unauthorised access.

1.2 Identity Verification (KYC) Data. As part of our Know Your Customer obligations, we may request a copy of a government-issued identity document — such as your National Identity Card (NID) or passport — along with a recent photograph or selfie for facial verification. Bank account details or mobile banking account references (e.g., your bKash or Nagad registered number) may also be requested to verify the source of funds used for deposits.

1.3 Transaction Data. We record details of every deposit, withdrawal, bonus claim, and wager made through your aec44 account. This includes transaction amounts in BDT, timestamps, payment method identifiers (e.g., the last four digits of a registered bKash number), and transaction reference numbers issued by your payment provider. We do not store full mobile banking PINs or passwords.

1.4 Gaming Activity Data. We collect records of all game sessions you participate in on aec44, including the games played, bet sizes, outcomes, session duration, and win/loss history. This data is used for account management, responsible gaming monitoring, fraud detection, and improvement of our game catalogue.

1.5 Device and Technical Data. When you access aec44 via a browser or mobile device, we automatically collect technical information including your IP address, device type and operating system, browser type and version, screen resolution, and referring URL. This data helps us ensure platform compatibility, detect suspicious access patterns, and improve the stability of the service.

1.6 Communications Data. If you contact aec44 through live chat, email, or any other communication channel, we retain records of those interactions. This includes the content of your messages, the timestamps of correspondence, and any support tickets or complaint references associated with your account.

Sensitive Data: aec44 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data (beyond identity verification photographs), or health information unless you voluntarily disclose such information in a support communication. If you do, we will treat it with the highest level of care and will not use it for any purpose beyond addressing your specific query.

1.7 Data We Receive from Third Parties. In certain circumstances, aec44 may receive data about you from third parties. For example, our payment processing partners (bKash, Nagad, Rocket, Upay) may confirm the outcome of a transaction. Our game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) may share session logs necessary for dispute resolution. We do not purchase data from data brokers or marketing list providers.

Data Category	Examples	Collected At	Required?
Registration Data	Name, date of birth, mobile number, username	Account creation	Mandatory
KYC / Identity Data	NID copy, passport, selfie, bank reference	Verification request	Mandatory for withdrawals
Transaction Data	Deposit/withdrawal amounts, timestamps, reference IDs	Every financial transaction	Mandatory
Gaming Activity	Game sessions, bets, outcomes, session duration	During gameplay	Mandatory
Technical / Device Data	IP address, browser, OS, device type	Every platform visit	Automatic
Communications Data	Live chat logs, email correspondence	When you contact support	As applicable

2. How We Use Your Data

aec44 uses the personal data it collects for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are as follows:

Account Management: To create, maintain, and secure your aec44 account; to verify your identity and age; to process your login and authentication; and to enable account recovery in the event that you lose access to your credentials.
Payment Processing: To initiate, record, and reconcile deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks. We share the minimum necessary transaction data with your chosen payment provider to complete the transaction.
Fraud Prevention and AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the platform. We may flag unusual patterns of activity for manual review by our compliance team.
Responsible Gaming Monitoring: To monitor player behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to proactively reach out to players who may need support.
Customer Support: To respond to your enquiries, resolve complaints, investigate reported issues, and communicate important account notifications such as security alerts or policy updates.
Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, stability, and content of the aec44 platform, including game selection and user interface design.
Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and seasonal promotions by SMS or in-platform notification. You may withdraw your marketing consent at any time by contacting support or adjusting your account preferences.
Legal and Regulatory Obligations: To comply with applicable laws and to cooperate with lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

Marketing Consent: aec44 will only send you promotional communications if you have opted in during registration or subsequently through your account settings. We will not send unsolicited marketing messages. You can opt out at any time by contacting [email protected] or via the preference centre in your account.

3. Cookies & Tracking

aec44 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by a website you visit. Cookies cannot run programmes or deliver viruses; they are simply data files that help a website function as you would expect.

3.1 Strictly Necessary Cookies. These cookies are essential for the platform to function and cannot be switched off. They are set in response to your actions, such as logging in, setting your language preference, or managing your session. Without these cookies, services you have asked for — like maintaining a logged-in session — cannot be provided. No personal data collected by strictly necessary cookies is used for marketing purposes.

3.2 Functional Cookies. These cookies enable the platform to remember choices you make — such as your preferred display settings or the games you most recently played — to provide a more personalised experience. They may also be used to provide services you have requested, such as session continuity when you navigate between game pages.

3.3 Analytical Cookies. We use anonymised analytical data to understand how visitors interact with the aec44 platform: which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data is used solely to improve the platform and is not linked to individual identifiable profiles.

3.4 What We Do NOT Use. aec44 does not use third-party advertising cookies, cross-site tracking pixels, social media tracking widgets, or any technology designed to build a behavioural profile of you for targeted advertising purposes outside of our own platform.

Cookie Type	Purpose	Duration	Can Be Disabled?
Session Token	Maintains your logged-in session	Session (deleted on logout)	No — essential
CSRF Token	Protects against cross-site request forgery	Session	No — essential
Preference Cookie	Remembers display/language settings	12 months	Yes
Analytics Cookie	Anonymised usage statistics	Up to 24 months	Yes
Fraud Detection	Device fingerprinting for security	Session / 30 days	No — essential

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain features of the aec44 platform from functioning correctly. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

4. Data Sharing & Third Parties

aec44 does not sell, rent, or trade your personal data to any third party. However, in the ordinary course of operating the platform, we share limited and specific data with trusted partners who support our services. All third-party partners are required to process your data only for the stated purpose and in compliance with applicable data protection standards.

4.1 Payment Partners. To process your deposits and withdrawals in BDT, we share the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Each provider operates under its own privacy policy and security standards. aec44 does not store your full mobile PIN, bank password, or card number.

4.2 Game Studio Partners. Games on the aec44 platform are powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios. Your player session data (such as session identifiers, bet amounts, and game outcomes) may be shared with the relevant studio solely to deliver the game, resolve disputes, and maintain game integrity. Studios do not receive your full identity or contact details.

4.3 Technology Service Providers. We work with a small number of carefully selected technology partners who help us host, secure, and operate the platform — including cloud hosting providers, cybersecurity services, and customer support software vendors. These providers act as data processors under our instruction and are contractually prohibited from using your data for their own purposes.

4.4 Legal and Regulatory Disclosures. aec44 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or legal process. We will only disclose the data specifically requested and will, where legally permitted, notify you of such a request.

4.5 Business Transfers. In the event that aec44 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered players of any such transfer and ensure that the successor entity is bound by privacy obligations at least as protective as those described in this policy.

No Data Sales: Under no circumstances does aec44 sell, rent, or commercially exploit your personal data to advertisers, data brokers, or marketing agencies. This commitment applies regardless of any change in ownership or business structure.

5. Data Security

aec44 implements a range of technical and organisational measures designed to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we apply industry-standard practices across every layer of our infrastructure.

TLS/SSL Encryption: All data transmitted between your device and aec44's servers is protected by Transport Layer Security (TLS 1.2 or higher). The padlock icon visible in your browser confirms that the connection to aec44 is encrypted.
AES-256 Storage Encryption: Sensitive personal data stored on our servers — including identity documents, KYC records, and financial transaction history — is encrypted at rest using AES-256 encryption, the same standard used by major financial institutions globally.
Access Controls: Access to personal data within aec44's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the level of access necessary to perform their specific job function. All access is logged and regularly audited.
Password Security: Player account passwords are hashed using bcrypt with a per-account salt before storage. aec44 never stores passwords in plain text and cannot retrieve your original password — only you know it.
Fraud and Anomaly Detection: Our security systems continuously monitor for unusual login activity, abnormal transaction patterns, and signs of account compromise. Suspicious activity triggers automatic alerts and, where necessary, temporary account freezes pending investigation.
Regular Security Reviews: aec44 conducts periodic internal security reviews and engages independent security specialists to test our systems for vulnerabilities. Critical findings are remediated promptly.

Your Role in Security: aec44's security measures are most effective when combined with responsible behaviour on your part. Always use a strong, unique password for your aec44 account, never share your credentials, and contact support immediately if you notice any suspicious activity on your account.

6. Data Retention

aec44 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6.1 Active Account Data. While your aec44 account is active, we retain all account registration data, transaction history, gaming activity records, and communications data. This is necessary to provide you with uninterrupted access to the platform and to honour your account history.

6.2 Closed Account Data. When you request account closure, aec44 retains your personal data for a minimum of five (5) years following closure. This retention period is required for Anti-Money Laundering (AML) compliance, fraud investigation, dispute resolution, and to honour any future regulatory audit requests. After the retention period expires, your data is permanently deleted or irreversibly anonymised.

6.3 KYC Documentation. Identity verification documents (such as NID copies or passport scans) are retained for the duration of your account and for five (5) years after account closure, in line with financial sector compliance standards. These documents are stored in encrypted form and accessed only by authorised compliance personnel.

6.4 Marketing Data. If you have opted in to marketing communications, we retain your contact preferences until you withdraw your consent. Upon opt-out, your details are removed from active marketing lists within 30 days, though transaction records may still be retained as described above.

6.5 Technical Logs. Server logs, access logs, and device data are typically retained for 90 days for security monitoring purposes, after which they are automatically purged unless they relate to an ongoing investigation.

7. Your Rights & Choices

aec44 respects your right to understand and control how your personal data is used. Registered players may exercise the following rights at any time by contacting our support team via in-platform live chat or by writing to [email protected]:

Right of Access: You may request a copy of all personal data aec44 holds about you. We will provide a structured, readable summary of your data within 30 days of a valid request.
Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can also update basic account details (such as your mobile number) directly through our support team.
Right to Erasure: You may request that aec44 delete your personal data. We will honour erasure requests where we are not legally required to retain the data. Note that certain financial and KYC records must be kept for regulatory compliance, and these cannot be deleted on request during the mandatory retention period.
Right to Restrict Processing: You may ask us to restrict the processing of your data while a dispute or correction request is pending, or if you believe we are processing your data unlawfully but do not wish it deleted.
Right to Data Portability: You may request that we provide your account and transaction data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service.
Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, including direct marketing. We will stop the relevant processing unless we have compelling legitimate grounds to continue.

To exercise any of the above rights, please contact our support team with your registered mobile number and a description of your request. We aim to respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for the delay.

Identity Verification for Rights Requests: To protect your privacy and prevent unauthorised access to your data, aec44 will verify your identity before processing any data rights request. You may be asked to confirm your registered mobile number and provide a copy of your identity document.

8. Policy Updates & Contact

8.1 Updates to This Policy. aec44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change — one that significantly affects how we collect or use your personal data — we will notify registered players via their registered mobile number or through a prominent in-platform notification at least seven (7) days before the change takes effect. The effective date at the top of this policy will always reflect when it was last updated. We encourage you to review this page periodically.

8.2 Minor Updates. We may make minor corrections or clarifications to this policy without prior notice. Such changes do not affect the substance of our data processing practices and will be reflected by an updated effective date.

8.3 Contact Us. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which aec44 handles your personal data, please reach out to our support team. We take all privacy-related enquiries seriously and will respond promptly.

Email: [email protected] — plain text only, not a clickable link
Live Chat: Available 24/7 directly within the aec44 platform
Response Time: All privacy enquiries are answered within 2 business days (Bangladesh Standard Time, UTC+6)
Support Hours: 24/7 — our team is available around the clock to assist you

Current Policy Version: This Privacy Policy was last reviewed and updated in January 2026. It applies to all users of the aec44 platform located in Bangladesh and any other jurisdiction where aec44 services are accessed.

By continuing to use the aec44 platform after any updates to this Privacy Policy, you acknowledge and accept the revised terms. If you do not agree with any changes to this policy, you may close your account by contacting our support team, who will process your request in accordance with the data retention timelines described in Section 6.

Your Data Is Safe With aec44

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